Post-purchase services
tailored to your needs
Post-purchase
services tailored
to your needs
Ensure the smooth business run
We know that both technical and professional support is a key to guarantee the stability of your business. A machine out of order causes a communicational and financial problem, so we believe you need the quickest response possible, whatever the problem is.
On one hand, our after-sales services include tools and knowledge to support the start-up of your successful business.
On the other hand – since we are talking about technological devices – the emphasis is on fast service and software support.
Our trained colleagues are always by your side when you need them.
Ensure the smooth business run
We know that both technical and professional support is a key to guarantee the stability of your business. A machine out of order causes a communicational and financial problem, so we believe you need the quickest response possible, whatever the problem is.
On one hand, our after-sales services include tools and knowledge to support the start-up of your successful business.
On the other hand – since we are talking about technological devices – the emphasis is on fast service and software support.
Our trained colleagues are always by your side when you need them.
Post-purchase services tailored to your needs
The professional Justfit product configurations serve different business needs. No matter what size your business is, you will find the suitable service plan.
Easy communication
We offer you different means of communication. You can reach out via email, chat or video call. If you wish, we can meet in person and solve your problem on site.
Rapid solution to all needs
We know well that incidents need quick solutions, therefore our service staff is always staying on standby to ensure your smooth business run.
Multilingual consultants
Our consultants speak English, German, Russian and Hungarian.
Post-purchase service plans – choose a payment schedule
After purchasing a Justfit EMS device you are automatically entitled to use the FREE services. In case you would like to upgrade your service/support package, please click on the “select” button at the bottom of the table to contact us.
| Free | Level 1 Priority | Level 2 Priority | |
| Recommended for | Justfit Pirato owners | Justfit Pirato and Justfit PRO owners | Justfit Pirato, Justfit PRO, Justfit PRO+ and Justfit Freestyle owners |
| Software | |||
| Software compatibility: our current controllers have been tested with Android 9.0 and iOS 14.0 operating systems, which are covered by our warranty conditions. | |||
| Free software update | Unlimited – lifelong | Unlimited – lifelong | Unlimited – lifelong |
| Communication | Email, chat, call | Email, chat, call, video call | |
| Technical support | Yes | Yes | Yes |
| Incident management | Yes | Yes | Yes |
| Claim reponse time | max. 3 workdays | max. 6 hours (8 AM-4 PM CET) | HOTLINE |
| Claim handling in non office time | No | 3 hours | HOTLINE |
| Software support | Yes, in working hours
(8 AM-4 PM CET) |
Yes, anytime | HOTLINE |
| Online (video) consultancy | No | Yes, in working hours
(8 AM-4 PM CET) |
Yes, in working hours
(8 AM-4 PM CET) |
| Hardware and accessories | |||
| Diagnose of item in case of malfunction for warrantial case | Yes, FREE | Yes, FREE | Yes, FREE |
| Diagnose of item in case of malfunction for non-warrantial case | €50/hour | 50% discount | FREE |
| Warranty shipping cost | original cost | HALF of the original cost
-50% |
FREE |
| Warranty replacement | Repair first – Replacement if cannot be repaired | Repair first – Replacement if cannot be repaired | AUTOMATIC replacement on report |
| Rental device | Service price list | 20% discount | –
(not needed because of immediate replacement) |
| Non-warrantial fixing costs and new spare part and accessories | Retail price list | 20% discount | 50% discount |
| General support | Yes, in working hours
(8 AM-4 PM CET) |
Yes, in working hours
(8 AM-4 PM CET) |
HOTLINE |
| Extra Services | |||
| Key Account managing | Discussion of business and sales strategies from 10 AM to 4 PM (CET) |
as in ‘Base’, plus: Discussion of internal information and commucation flow, translating to different departments, business consultancy |
as in ‘Base’ and ‘Core’, plus: Discussion of support and development cases, organising events, cooperation as a contact person for clients, creating documentations, dealing with cases directly with clients |
| ASAP Support | – | – | HOTLINE |
| Online consultancy after working hours | €80/hour | €50/hour | €25/hour |
| Trainer/Coach or education with Master Trainer fee per person on working days | €150/day* | €75/day* | €50/day* |
| Trainer/Coach or education with Master Trainer fee per person on weekends | €300/day* | €150/day* | €100/day* |
|
Price
|
FREE
FREE
FREE
FREE
|
€999 (€83,25/month)
€540 (€90/month)
€285 (€95/month)
€99
|
€2499 (€208,25/month)
€1349 (€225/month)
€699 (€233/month)
€249
|
After purchasing a Justfit EMS device you are automatically entitled to use the FREE services. In case you would like to upgrade your service/support package, please click on the “select” button at the bottom of the table to contact us.
| Free | Level 1 Priority | Level 2 Priority | |
| Software | |||
| Software compatibility: our current controllers have been tested with Android 9.0 and iOS 14.0 operating systems, which are covered by our warranty conditions. | |||
| Free software update | Unlimited – lifelong | Unlimited – lifelong | Unlimited – lifelong |
| Communication | Email, chat, call, video call | Email, chat, video call, personal | |
| Technical support | Yes | Yes | Yes |
| Incident management | Yes | Yes | Yes |
| Claim reponse time | max. 3 workdays | max. 6 hours (8 AM-4 PM CET) | HOTLINE |
| Claim handling in non office time | No | 3 hours | HOTLINE |
| Software support | Yes, in working hours
(8 AM-4 PM CET) |
Yes, anytime | HOTLINE |
| Online (video) consultancy | No | Yes, in working hours
(8 AM-4 PM CET) |
Yes, in working hours
(8 AM-4 PM CET) |
| Hardware and accessories | |||
| Diagnose of item in case of malfunction for warrantial case | Yes, FREE | Yes, FREE | Yes, FREE |
| Diagnose of item in case of malfunction for non-warrantial case | €50/hour | 50% discount | FREE |
| Warranty shipping cost | original cost | HALF of the original cost
-50% |
FREE |
| Warranty replacement | Repair first – Replacement if cannot be repaired | AUTOMATIC replacement on report | IMMEDIATE replacement on report |
| Rent | Service price list | 20% discount | – (not needed because of immediate replacement) |
| Non-warrantial fixing costs and new spare part and accessories | Retail price list | 20% discount | 50% discount |
| General support | Yes, in working hours
(8 AM-4 PM CET) |
Yes, in working hours
(8 AM-4 PM CET) |
HOTLINE |
| Extra Services | |||
| Key Account managing | Discussion of business and sales strategies from 10 AM to 4 PM (CET) |
as in ‘Base’, plus: Discussion of internal information and commucation flow, translating to different departments, business consultancy |
as in ‘Base’, plus: Discussion of internal information and commucation flow, translating to different departments, business consultancy |
| ASAP Support | – | – | HOTLINE |
| Online consultancy after working hours | €80/hour | €50/hour | €25/hour |
| Trainer/Coach or education with Master Trainer fee per person on working days | €150/day* | €75/day* | €50/day* |
| Trainer/Coach or education with Master Trainer fee per person on weekends | €300/day* | €150/day* | €100/day* |
|
Price
|
FREE
FREE
FREE
FREE
|
€99.95 (€8.33/month)
€52.95 (€8.95/month)
€28.45 (€9.5/month)
€9.95
|
€253.95 (€21,15/month)
€133.95 (€22.33/month)
€70.95 (€23.65/month)
€24.95
|
What else can you expect from us?
Business mentorship
To help you achieve your business goals, Justfit provides you with extensive knowledge and 9 years of expertise on the market. We are ready to help you with technological mentorship as well as proven business concepts based on analyzed data from 500+ studios worldwide.
Marketing mentorship
EMS is a very special field of fitness having its own best practices of marketing and communication. We have already proven our expertise in EMS marketing on 4 continents, in 35 countries. We are sure that we can help you too.
Ready-to-use corporate identity materials
The corporate identity kit you get access to after purchasing a studio product contains all Justfit brand marks. You are free to use them.
Ready-to-use visual marketing materials
After your purchase you will receive a marketing starter kit with ready-to-use materials. The kit contains hundreds of image videos and photos excellent for starting your marketing communication.
Contact us!
Are you interested in the post-purchase services? Need more information? Please contact us now.
Talk to sales